Execution Mechanism | Service Completion Time | Service Scope | Service |
| Through the external portal | One business day | The service begins with receiving the request and ends with communicating the beneficiary and providing technical support | Receiving and processing support requests for (Moen) digital platform sent through the "Contact Us" service. |
Through the unified call center 920000553 | One business day | The service begins with receiving the support request and ends with communicating with the beneficiary and providing technical support | Receiving and processing support requests from beneficiaries regarding (Moen) digital system and its services through the unified call center |
| Through the external portal | 20 minutes | The service allows the beneficiary to digitally file a case without the need to physically visit the court premises | Filing a Case Service |
Through the external portal | Minutes 10 | The service allows the defendant to digitally submit the first defense memo without the need to physically visit the court premises | First Defense Memo Filing Service |
Through the external portal | Minutes 15 | The service allows either party to the lawsuit to digitally submit an appeal application without the need to physically visit the court premises | Appeal Application Service |
Through the external portal | 5 minutes | allows the beneficiary to obtain a certificate of attendance for a judicial session | Proof of Attendance Service |
Through the external portal Through the external portal | 5 minutes | allows the beneficiary to know the cases in which they are a party or representative and obtain information about them | My Cases Service |
Through the external portal | 5 minutes | service allows the beneficiary to know the schedules of cases in which they are a party or representative, along with the relevant information | Appointment Service |
Through the external portal | 5 minutes | sending reminders and notifications to the beneficiary regarding case filings and appointment notifications | Reminder and Notification Service |
Through the external portal | 5 minutes | enables the beneficiary to verify the authenticity of submitted documents | Document Verification Service |
Through the external portal | 5 minutes | allows the beneficiary to obtain detailed information about the cases in which they are a party or representative. | Detailed Case Inquiry Service |
Through the external portal | 5 minutes | allows the beneficiary to know the details of session schedules and their locations. | Session Schedule Inquiry Service |
Through the external portal | 5 minutes | allows the beneficiary to know the details of the status of the case in which they are a party or representative. | Case Status Inquiry Service |
Through the external portal | 5 minutes | service allows the beneficiary to access and print non-executive copies of judgments. Through the external portal. | Access and Printing of Judgments |
Through social media platforms | working day | The service begins by monitoring inquiries received through social media platforms and ends with responding to the inquiries after obtaining the information from the relevant department. | Responding to beneficiaries' inquiries on social media platforms |
Through the external portal | 10 minutes | begins by receiving applications for joining the judicial career and ends with registering the application in the records of the administration. | Application for Judicial Career |
Through the administrative communication program | 60 minutes | The service handles requests for resolving jurisdictional conflicts and ends with registering the request in the administration's records. | Resolution of Jurisdictional Conflict |
Through all available communication Media | 15 working days | begins by receiving and examining complaints and ends with taking the necessary action regarding them | Examination of Complaints Filed by or Against Judges |
Through the external portal | 5 minutes | displays categorized and indexed judicial judgments issued by the courts, and allows for objective and textual search within them. | Access and Printing of Judicial Judgments |
Through the external portal | 5 minutes | provides access to judicial systems and regulations | Access to Judicial Systems and Regulations |
Through the external portal | 5 minutes | allows access to judicial work procedures and the approved support in the court. | Access to Procedures and Work Templates |
Through the external portal | 5 minutes | allows access to the court's strategy, objectives, and initiatives. | Access to the Court's Strategy |
Through the administrative communication system | 10 minutes | begins by receiving the incoming transaction, registering it in the system, transferring it to the relevant department, and answering inquiries about its status. | Registration of Incoming Transactions and Answering Inquiries about their Status |
Unified phone number: 920000553 | 5 minutes | begins by answering the call and providing the beneficiary with the requested information over the phone. | Answering Phone Inquiries |
Through the external portal | 15 minutes | begins with announcing job vacancies and ends with completing the application procedures and obtaining an application registration number. | Application for Administrative Jobs |
External Correspondence | 5 working days | begins by receiving the training request from the educational institution and ends with the authorization of the authorized person. | Request for University Training and Institute Students |
Through the accreditation platform | 30 minutes | begins by registering for the available tender through the accreditation platform, and in the case of direct purchase, by submitting the accreditation request. | Application for Tenders |
| The claim is received in paper format, and the request is digitally entered by the administration through the accreditation platform. | 1 working day | begins by receiving a request for the disbursement of a financial claim and ends with submitting the claim in the accreditation platform after completing the requirements and preparing a summary through ERP systems. | Disbursement of Financial Claims |
| Through administrative employees | 10 minutes | service begins by guiding the beneficiary to the departments' locations within the building and assisting the elderly and people with disabilities by accompanying them to the intended departments. | Receiving and guiding external beneficiaries, assisting the elderly and people with disabilities |
