​​The Board of Grievances, represented by its Judicial Operations Management Center, announced that the total number of beneficiary interactions across its various communication channels reached 207,932 during the first half of 2026. These interactions were received through the unified contact number, beneficiary services, live chat, and social media platfor​ms, reflecting the diversity of its communication channels and the availability of multiple avenues for beneficiaries to access services and submit inquiries.

The Judicial Operations Management Center stated in its report that the Beneficiary Services Department handled more than 130,000 phone calls, while interactions through digital platforms exceeded 66,000. Inquiries accounted for more than 80% of all interactions, with the remaining share consisting of complaints, technical support re​quests, and suggestions.

The Board of Grievances continues to strengthen its communication channels with beneficiaries and leverage their feedback and needs to develop and enhance the quality of its services. This aligns with the objectives of the Board of Grievances Framework 2030, which emphasizes effective engagement with beneficiaries and responsiveness to their needs, contributing to improved service quality, maximizing impact, and achieving leadership in administrative justice. ​​