Basic Features of the Board of Grievances Strategy 1437H-1442H (2020)
Our vision:
Leadership in administrative judiciary
Our mission:
Independent administrative judiciary that takes action in lawsuits with uniqueness and transparency accessing administrated justice through qualified staff and modern administration, facilitated procedures and developed technology in incentive environment, together with building partnership relations and dissemination of judicial awareness.
Our values:
1-Justice
2-Independence
3-Accomplishment
4-Excellence
5-Tarnsparency
6-Participation
7-Leadership
8-Continuos improvement
9-Investment of human capital
10-Incentive environment
Our strategic objectives:
First objective: Reducing term of litigation together with achieving high quality.
Second objective: Electronic transformation to activities of Board of Grievances within five years.
Third objective: Finding qualified staff and management system for performance of Board of Grievances and its courts.
Fourth objective: Providing buildings to the Board of Grievances and its courts to be commensurate with judiciary environment.
Fifth objective: Reinforcing partnership relations and raising judicial awareness.
1- Reducing term of litigation together with achieving high quality:
1-activating role of lawsuit preparer
2-activating role of secretary
3-activating role of judge supporter
4-achieving quality through development of styles of judicial inspection.
5-specilized training
6-emplyment of judges, employees, and their qualifying.
7-Provisding electronics cognitive supporting system.
8-developing work procedures and achieving its quality.
9-developing the organizational and professional chart of the Board of Grievances and its courts.
10-implementation of third and fourth issue of the judicial system
11-builiding the supreme administrative court system.
12-accessing electronic file for all lawsuit
13-classifcation and publication of verdicts.
14-concluding memos of understanding with the most important government bodies regarding lawsuit notifications.
2-Electronic transformation to activities of Board of Grievances within five years:
1-Providing suitable infrastructure for electronic transformation.
2-Use of technology in transactions of the Board of Grievances and its courts.
3-Provisding (25) electronic services within five years.
4-Providing (20) electronic services for financial and administrative systems within five years.
5-development of computer hardware and software at the Board of Grievances and its courts.
6-application of quality standards in electronic services
7-making services available for external beneficiary through electronic portal.
8-making available for the internal beneficiary to access the system and services from the portal of the Board of Grievances or outside it.
9-building system of Council secretary
10-building electronic system for training directorate.
11-developing applications for smart devises.
12-building electronic archiving system for all Board documents.
13-providing self-service devices at the courts
14-granting courts authority of implementing their administrative and financial works electronically.
15-provisdng visual communication system between the Board courts.
3-Finding qualified staff and management system for performance of Board of Grievances and its courts:
1-preparing to rules of performance management system and defining standards of performance measurement.
2-providing electronic program for performance management system.
3-providing electronic system for judicial inspection
4-activation and development a system for attendance.
4-Providing buildings to the Board of Grievances and its courts:
1-possession of land in the targeted regions and provinces.
2-construction and preparation of six buildings for courts of Board of Grievances.
3-opening of administrative courts in provinces and administrative courts of appeal in regions.
4-reconditioning of leased court buildings.
5-mainteances, cleaning and operation of Board of Grievances buildings.
6-maintaining safety of the Board of Grievances and courts buildings.
7-developing financial resources.
5- Reinforcing partnership relations and raising judicial awareness:
1-Electonic effective integration with governmental bodies.
2-reinforcing cooperation with governmental bodies.
3- Reinforcing cooperation with Saudi universities.
4- Reinforcing cooperation with international judicial bodies.
5-preaparing modes and introductory bulletins at the Board of Grievances.
6-publishing a special magazine at the Board of Grievances.
7-ararnging conferences and seminars at judiciary of Board of Grievances.